MLA
Vom Brocke, Jan. "Service Portfolio Measurement: Evaluating Financial Performance of Service-Oriented Business Processes." Electronic Government: Concepts, Methodologies, Tools, and Applications, edited by Ari-Veikko Anttiroiko, IGI Global, 2008, pp. 926-957. https://doi.org/10.4018/978-1-59904-947-2.ch073
APA
Vom Brocke, J. (2008). Service Portfolio Measurement: Evaluating Financial Performance of Service-Oriented Business Processes. In A. Anttiroiko (Ed.), Electronic Government: Concepts, Methodologies, Tools, and Applications (pp. 926-957). IGI Global. https://doi.org/10.4018/978-1-59904-947-2.ch073
Chicago
Vom Brocke, Jan. "Service Portfolio Measurement: Evaluating Financial Performance of Service-Oriented Business Processes." In Electronic Government: Concepts, Methodologies, Tools, and Applications, edited by Ari-Veikko Anttiroiko, 926-957. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-947-2.ch073
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