Service Quality in E-Government Portals

Fatma Bouaziz; Rekik Fakhfakh

doi:10.4018/978-1-59140-989-2.ch150

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Service Quality in E-Government Portals

Fatma Bouaziz (Faculté des Sciences Economiques et de Gestion de Sfax, Tunisie) and Rekik Fakhfakh (Institut National des Télécommunications, France)

Source Title: Encyclopedia of Portal Technologies and Applications

DOI: 10.4018/978-1-59140-989-2.ch150

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Abstract

In recent years, e-government seems to become a driver of the government modernization in the world. According to Ronaghan (2002) and Musgrave (2004), the use of computers and ICT by government departments becomes a significant part of the service delivery mechanism, and egovernment programs remain at the top of most countries policy agendas.

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