MLA
Parrado, Salvador. "Skills for Electronic Service Delivery in Public Agencies." Electronic Government: Concepts, Methodologies, Tools, and Applications, edited by Ari-Veikko Anttiroiko, IGI Global, 2008, pp. 2409-2424. https://doi.org/10.4018/978-1-59904-947-2.ch179
APA
Parrado, S. (2008). Skills for Electronic Service Delivery in Public Agencies. In A. Anttiroiko (Ed.), Electronic Government: Concepts, Methodologies, Tools, and Applications (pp. 2409-2424). IGI Global. https://doi.org/10.4018/978-1-59904-947-2.ch179
Chicago
Parrado, Salvador. "Skills for Electronic Service Delivery in Public Agencies." In Electronic Government: Concepts, Methodologies, Tools, and Applications, edited by Ari-Veikko Anttiroiko, 2409-2424. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-947-2.ch179
Export Reference