Skills for Electronic Service Delivery in Public Agencies

Skills for Electronic Service Delivery in Public Agencies

Salvador Parrado
DOI: 10.4018/978-1-59904-947-2.ch179
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The text analyses the strategy of OECD countries in order to introduce the needed skills for launching e-government services at the national level. The chapter further establishes the four sets of e-government related skills that are needed within the three relevant communities of public servants: information technology community, information management community and service community. It additionally discusses the framework to identify skill gaps through the revision of different assessment toolkits. Finally, it offers an overview of how ICT-related skills can be outsourced. This chapter draws on documents, policy papers and interviews with experts and managers of national e-government strategies from OECD countries.

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