MLA
Bandopadhyay, Tapati, and Pradeep Kumar. "SLA Monitoring of Presence-Enabled Services: A New Approach Using Data Envelopment Analysis (DEA)." Electronic Services: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2010, pp. 705-717. https://doi.org/10.4018/978-1-61520-967-5.ch042
APA
Bandopadhyay, T. & Kumar, P. (2010). SLA Monitoring of Presence-Enabled Services: A New Approach Using Data Envelopment Analysis (DEA). In I. Management Association (Ed.), Electronic Services: Concepts, Methodologies, Tools and Applications (pp. 705-717). IGI Global. https://doi.org/10.4018/978-1-61520-967-5.ch042
Chicago
Bandopadhyay, Tapati, and Pradeep Kumar. "SLA Monitoring of Presence-Enabled Services: A New Approach Using Data Envelopment Analysis (DEA)." In Electronic Services: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, 705-717. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-61520-967-5.ch042
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