What is Soft Knowledge?

What is Soft Knowledge?

Paul Hildreth (Independent Knowledge Management Consultant, UK)
Copyright: © 2004 |Pages: 41
DOI: 10.4018/978-1-59140-164-3.ch003
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In order to further inform the notion of soft knowledge, in this chapter we will explore three areas of literature with different views of how work is supported by knowledge: Distributed Cognition, Common Ground, and Communities of Practice. The different views show, to a greater or lesser degree, that the capture-codify-store approach is probably the wrong metaphor. The exploration of these views also indicates that the simple soft-hard distinction is not as simple as it appears.

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