MLA
Ingsriswang, Supawadee, and Guisseppi Forgionne. "Stickiness: Implications for Web-Based Customer Loyalty Efforts." Intelligent Support Systems: Knowledge Management, edited by Vijayan Sugumaran, IGI Global, 2002, pp. 153-163. https://doi.org/10.4018/978-1-931777-00-1.ch012
APA
Ingsriswang, S. & Forgionne, G. (2002). Stickiness: Implications for Web-Based Customer Loyalty Efforts. In V. Sugumaran (Ed.), Intelligent Support Systems: Knowledge Management (pp. 153-163). IGI Global. https://doi.org/10.4018/978-1-931777-00-1.ch012
Chicago
Ingsriswang, Supawadee, and Guisseppi Forgionne. "Stickiness: Implications for Web-Based Customer Loyalty Efforts." In Intelligent Support Systems: Knowledge Management, edited by Vijayan Sugumaran, 153-163. Hershey, PA: IGI Global, 2002. https://doi.org/10.4018/978-1-931777-00-1.ch012
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