MLA
Contreras-Castillo, Juan, et al. "Supporting Informal Interaction in Online Courses." E-Education Applications: Human Factors and Innovative Approaches, edited by Claude Ghaoui , IGI Global, 2004, pp. 235-247. https://doi.org/10.4018/978-1-93177-792-6.ch014
APA
Contreras-Castillo, J., Favela, J., & Perez-Fragoso, C. (2004). Supporting Informal Interaction in Online Courses. In C. Ghaoui (Ed.), E-Education Applications: Human Factors and Innovative Approaches (pp. 235-247). IGI Global. https://doi.org/10.4018/978-1-93177-792-6.ch014
Chicago
Contreras-Castillo, Juan, Jesús Favela, and Carmen Perez-Fragoso. "Supporting Informal Interaction in Online Courses." In E-Education Applications: Human Factors and Innovative Approaches, edited by Claude Ghaoui , 235-247. Hershey, PA: IGI Global, 2004. https://doi.org/10.4018/978-1-93177-792-6.ch014
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