Sustainability of E-Government Success: An Integrated Research Agenda

Sustainability of E-Government Success: An Integrated Research Agenda

Ralf Klischewski, Lemma Lessa
DOI: 10.4018/978-1-4666-8358-7.ch014
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The long-term success of e-government initiatives is of paramount importance, especially for developing countries, which face challenges such as limited budget, donor dependence, transfer of technology, short-term involvement of non-local agents, and relatively unstable political and economic environment. Although e-government success and sustainability are both relevant concepts to assess IT-enabled administrative processes in practice, e-government research has not yet elaborated the two concepts in an integrated fashion. Depending on review of the extant literature, this chapter (1) clarifies the concepts of e-government success and sustainability, (2) provides a conceptualization, which unfolds for both concepts the most used sub-concepts and constructs in terms of enablers and evaluation criteria, and (3) proposes an integrated research agenda for studying the interrelation of both concepts in detail.
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E-Government Success

The concept of success has been used by numerous stakeholders to represent different issues. It has been defined in multiple ways based on context it is used (cf. Sharma, 2006). The Oxford Dictionary, for instance, defines success broadly as “the accomplishment of an aim or purpose.” This section reviews the different perspectives on success, its evaluation and enablers in the IS and e-government literature.

E-government enables and is affected by organizational business process change. In this regard, e-government increasingly impacts business processes and workflows in the public sector and at the same time is a special case of business process change enabled by Information and Communication Technologies (ICT) (Scholl, 2003). Administrative processes driven by Information Technology (IT) are conceptualized as a set of interconnected activities in which diverse interactions with technology may both shape and be shaped by new forms of organizing (which has been theorized in terms of a mutual interaction between human agents and technology, the latter being both structural and socially constructed; cf. Orlikowski, 1992). Accordingly, the following discussion of e-government success and sustainability is related to the enabling and evaluation of IT-driven administrative processes.

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