Systems Thinking and Knowledge Management

Systems Thinking and Knowledge Management

Brian Lehaney (Coventry University, UK), Steve Clarke (University of Hull, UK), Elayne Coakes (University of Westminster, UK) and Gillian Jack (University of Glamorgan, UK)
Copyright: © 2004 |Pages: 44
DOI: 10.4018/978-1-59140-180-3.ch004
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Abstract

In order to understand knowledge management (KM), reference has been made to the insufficient nature of knowledge seen as either a purely technical or purely social phenomenon. This has led to an argument for a sociotechnical view of KM, which in this chapter is further developed to consider KM in more depth, and to try to answer the question: What kind of system is a knowledge management system?

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