MLA
Pagani, Margherita, and Chiara Pasinetti. "Technical and Functional Quality in the Development of T-Government Services." Mobile Government: An Emerging Direction in e-Government, edited by Ibrahim Kushchu, IGI Global, 2007, pp. 375-405. https://doi.org/10.4018/978-1-59140-884-0.ch019
APA
Pagani, M. & Pasinetti, C. (2007). Technical and Functional Quality in the Development of T-Government Services. In I. Kushchu (Ed.), Mobile Government: An Emerging Direction in e-Government (pp. 375-405). IGI Global. https://doi.org/10.4018/978-1-59140-884-0.ch019
Chicago
Pagani, Margherita, and Chiara Pasinetti. "Technical and Functional Quality in the Development of T-Government Services." In Mobile Government: An Emerging Direction in e-Government, edited by Ibrahim Kushchu, 375-405. Hershey, PA: IGI Global, 2007. https://doi.org/10.4018/978-1-59140-884-0.ch019
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