MLA
Pavlou, Paul A., and Pauline Ratnasingam. "Technology Trust in B2B Electronic Commerce: Conceptual Foundations." Business Strategies for Information Technology Management, edited by Kalle Kangas, IGI Global, 2003, pp. 200-215. https://doi.org/10.4018/978-1-93177-745-2.ch014
APA
Pavlou, P. A. & Ratnasingam, P. (2003). Technology Trust in B2B Electronic Commerce: Conceptual Foundations. In K. Kangas (Ed.), Business Strategies for Information Technology Management (pp. 200-215). IGI Global Scientific Publishing. https://doi.org/10.4018/978-1-93177-745-2.ch014
Chicago
Pavlou, Paul A., and Pauline Ratnasingam. "Technology Trust in B2B Electronic Commerce: Conceptual Foundations." In Business Strategies for Information Technology Management, edited by Kalle Kangas, 200-215. Hershey, PA: IGI Global, 2003. https://doi.org/10.4018/978-1-93177-745-2.ch014
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