Technostress: Effects and Measures Among Librarians in University Libraries in Nigeria

Technostress: Effects and Measures Among Librarians in University Libraries in Nigeria

Owajeme Justice Ofua (Delta State University, Nigeria) and Tiemo Aghwotu Pereware (Niger Delta University Library, Nigeria)
Copyright: © 2013 |Pages: 10
DOI: 10.4018/978-1-4666-2928-8.ch018

Abstract

This study examines technostress, its effects, and measures taken to avoid it among librarians at university libraries in Nigeria. The descriptive survey design was adopted and 5 (five) university libraries in Edo and Delta States were used for the study. The sample size for the study was 79, using the purposive sampling technique, a questionnaire was the main instrument used for data collection, and simple percentage and Chi square were used to analyze the data collected. The authors found that technostress could be avoided by librarians, by taking the following measures: purchasing user friendly interface software, regular staff training on ICTs, and developing positive attitude toward technology, and so forth.
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Technostress In Libraries

While technostress is well documented in libraries the world seems unaware of library work as computer related (Clute, 1998). Interestingly, Poole and Emmett (2001) explain that the 1994 job rated almanac ranked librarianship among the 25 least stressful occupations, thereby reinforcing a publicly held image that library work is not a technological field. However, in the process of adapting to the increasingly complex technologies, more users and staff have been experiencing physical and emotional stress (Saunders, 1999).

This resulted in higher level of absenteeism and turnover, higher cost for retaining new staff and increase in litigation costs related to workplace stress (Harper, 2000). Bichteler (1986) discovered that as a result of library automation some librarians feel that their personalities has changed, in which they became more computer oriented. They were easily irritated and impatient when dealing with unorganized or illogical people and found it hard to communicate with non programmers. The pressure to use the equipment efficiently and to stay on schedule has reduced their opportunities for conversation and let them to isolate themselves from other people. Moreover, the librarian also felt frustrated when there is incapability between micros and mainframe, inaccessible and unhelpful sales representative, lacking of training and inadequate time provided to practice what they have learned (Ahmad, Amin, & Ismail, 2009).

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