Telework: A Guide to Professional Communication Practices

Abstract

This chapter discusses the emergence of telework or telecommuting and the need to rethink professional communication practices for this remote working arrangement. The chapter conceptualizes variations of telework and discusses distinctions within the telework arrangement in light of its impact on communication. Furthermore, the chapter lays the groundwork for effective employment of telework by discussing the importance of communication during design of the system, as well as the importance of communication while engaged in telework from both task-oriented and personal interactions perspectives. Case scenarios are used to illustrate key considerations and to begin a dialogue between teleworkers and those who manage them.