The Effect of Team Work Quality on Team Performance in Global Software Engineering

The Effect of Team Work Quality on Team Performance in Global Software Engineering

Mazni Omar (Universiti Utara Malaysia, Malaysia), Mawarny Md Rejab (Universiti Utara Malaysia, Malaysia) and Mazida Ahmad (Universiti Utara Malaysia, Malaysia)
Copyright: © 2019 |Pages: 10
DOI: 10.4018/978-1-5225-9448-2.ch013
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Global software engineering (SE) has increased in popularity and is now commonplace in most software organizations. This is due to the fact that business and technology have evolved, which has had an impact on the borderless world. As a consequence, software teams are often geographically dispersed, though they all have the same goal—to produce high-quality software. In order to achieve that goal, quality teamwork is important to build a high-performance team. This study aims to get an in-depth understanding of what quality teamwork is, as well as investigate how communication and socialization can have an impact on team performance. This study took a qualitative approach to the data collection process by carrying out interviews with three experts of agile distributed teams. The results of this study demonstrate that active communication stimulates socialization, and thus increases and maintains morale and motivation among team members. Future studies could focus on the impact of other quality teamwork, such as the influence of trust on team performance among global SE teams.
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Software organization relies on teamwork in order to accomplish tasks and assignments effectively. Working in a team may increase team results efficiently rather than working in silo (Fung & Ali, 2011). This is specifically true in any software development activity that requires human extensive tasks that involve communication and socialization among team members. Thus, online collaboration tools have emerged in the market to encourage active communication with less cost among global SE teams (Sudhakar, Farooq & Patnaik, 2011; Lavallée & Robillard, 2018).

Many organizations strive to gain benefits offered by global software engineering (Lous et al., 2017; Smite et al., 2014). Global SE tends to produce a high return in investment; however, there are many challenges related to global SE. Most global software development companies find that the process of developing and launching new software applications is too complex to accomplish successfully (Ebert, 2016) because it is hard to integrate skills, people and processes when they are scattered across different sites.

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