MLA
Bilgihan, Anil, et al. "The Role of Website Features in Creating Loyalty: The Mediating Effect of Commitment." Hospitality, Travel, and Tourism: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2015, pp. 780-794. https://doi.org/10.4018/978-1-4666-6543-9.ch046
APA
Bilgihan, A., Sukhu, A., & Kandampully, J. (2015). The Role of Website Features in Creating Loyalty: The Mediating Effect of Commitment. In I. Management Association (Ed.), Hospitality, Travel, and Tourism: Concepts, Methodologies, Tools, and Applications (pp. 780-794). IGI Global. https://doi.org/10.4018/978-1-4666-6543-9.ch046
Chicago
Bilgihan, Anil, Anupama Sukhu, and Jay Kandampully. "The Role of Website Features in Creating Loyalty: The Mediating Effect of Commitment." In Hospitality, Travel, and Tourism: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 780-794. Hershey, PA: IGI Global, 2015. https://doi.org/10.4018/978-1-4666-6543-9.ch046
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