MLA
Miller, Melissa A. "Tone and Attitude in E-Mail Communications and the Online Classroom." Building Online Communities in Higher Education Institutions: Creating Collaborative Experience, edited by Carolyn N. Stevenson and Joanna C. Bauer, IGI Global, 2014, pp. 201-215. https://doi.org/10.4018/978-1-4666-5178-4.ch011
APA
Miller, M. A. (2014). Tone and Attitude in E-Mail Communications and the Online Classroom. In C. Stevenson & J. Bauer (Eds.), Building Online Communities in Higher Education Institutions: Creating Collaborative Experience (pp. 201-215). IGI Global. https://doi.org/10.4018/978-1-4666-5178-4.ch011
Chicago
Miller, Melissa A. "Tone and Attitude in E-Mail Communications and the Online Classroom." In Building Online Communities in Higher Education Institutions: Creating Collaborative Experience, edited by Carolyn N. Stevenson and Joanna C. Bauer, 201-215. Hershey, PA: IGI Global, 2014. https://doi.org/10.4018/978-1-4666-5178-4.ch011
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