MLA
Berg, Gary A. "Total Quality Management in Higher Education." Encyclopedia of Distance Learning, edited by Caroline Howard, et al., IGI Global, 2005, pp. 1863-1868. https://doi.org/10.4018/978-1-59140-555-9.ch282
APA
Berg, G. A. (2005). Total Quality Management in Higher Education. In C. Howard, J. Boettcher, L. Justice, K. Schenk, P. Rogers, & G. Berg (Eds.), Encyclopedia of Distance Learning (pp. 1863-1868). IGI Global. https://doi.org/10.4018/978-1-59140-555-9.ch282
Chicago
Berg, Gary A. "Total Quality Management in Higher Education." In Encyclopedia of Distance Learning, edited by Caroline Howard, et al., 1863-1868. Hershey, PA: IGI Global, 2005. https://doi.org/10.4018/978-1-59140-555-9.ch282
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