MLA
González-Carrasco, Israel, et al. "Towards an Improved Hotel Reservation System: A Fuzzy Approach to Improve Service Industries." Knowledge Management and Drivers of Innovation in Services Industries, edited by Patricia Ordóñez de Pablos and Miltiadis D. Lytras, IGI Global, 2012, pp. 120-148. https://doi.org/10.4018/978-1-4666-0948-8.ch011
APA
González-Carrasco, I., López-Cuadrado, J. L., García-Crespo, Á., Colomo-Palacios, R., & Ruiz-Mezcua, B. (2012). Towards an Improved Hotel Reservation System: A Fuzzy Approach to Improve Service Industries. In P. Ordóñez de Pablos & M. Lytras (Eds.), Knowledge Management and Drivers of Innovation in Services Industries (pp. 120-148). IGI Global. https://doi.org/10.4018/978-1-4666-0948-8.ch011
Chicago
González-Carrasco, Israel, et al. "Towards an Improved Hotel Reservation System: A Fuzzy Approach to Improve Service Industries." In Knowledge Management and Drivers of Innovation in Services Industries, edited by Patricia Ordóñez de Pablos and Miltiadis D. Lytras, 120-148. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-0948-8.ch011
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