The Training Challenge: Installing a POS for Improved Reporting and Customer Satisfaction

The Training Challenge: Installing a POS for Improved Reporting and Customer Satisfaction

Janette Moody (The Citadel, USA) and David Jordan (CompuTech Consulting, USA)
Copyright: © 2006 |Pages: 18
DOI: 10.4018/978-1-59904-405-7.ch024
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Abstract

This case chronicles the problems that can arise in outsourcing agreements due to factors such as poorly defined user requirements, passive resistance from technical support personnel, and lack of contract specificity and documentation detailing who performs what.

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