MLA
Scupola, Ada, and Hanne Westh Nicolajsen. "User Involvement, Open Service Innovations, and Social Media: Lessons from a Case Study." Integrating Social Media into Business Practice, Applications, Management, and Models, edited by In Lee, IGI Global, 2014, pp. 1-13. https://doi.org/10.4018/978-1-4666-6182-0.ch001
APA
Scupola, A. & Nicolajsen, H. W. (2014). User Involvement, Open Service Innovations, and Social Media: Lessons from a Case Study. In I. Lee (Ed.), Integrating Social Media into Business Practice, Applications, Management, and Models (pp. 1-13). IGI Global. https://doi.org/10.4018/978-1-4666-6182-0.ch001
Chicago
Scupola, Ada, and Hanne Westh Nicolajsen. "User Involvement, Open Service Innovations, and Social Media: Lessons from a Case Study." In Integrating Social Media into Business Practice, Applications, Management, and Models, edited by In Lee, 1-13. Hershey, PA: IGI Global, 2014. https://doi.org/10.4018/978-1-4666-6182-0.ch001
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