MLA
Xiao, Li, and Subhasish Dasgupta. "User Satisfaction with Web Portals: An Empirical Study." Web Systems Design and Online Consumer Behavior, edited by Yuan Gao, IGI Global, 2005, pp. 192-204. https://doi.org/10.4018/978-1-59140-327-2.ch011
APA
Xiao, L. & Dasgupta, S. (2005). User Satisfaction with Web Portals: An Empirical Study. In Y. Gao (Ed.), Web Systems Design and Online Consumer Behavior (pp. 192-204). IGI Global. https://doi.org/10.4018/978-1-59140-327-2.ch011
Chicago
Xiao, Li, and Subhasish Dasgupta. "User Satisfaction with Web Portals: An Empirical Study." In Web Systems Design and Online Consumer Behavior, edited by Yuan Gao, 192-204. Hershey, PA: IGI Global, 2005. https://doi.org/10.4018/978-1-59140-327-2.ch011
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