Users' Satisfaction With the Electronic Health Record (EHR) in the Kingdom of Bahrain

Users' Satisfaction With the Electronic Health Record (EHR) in the Kingdom of Bahrain

Aysha Ebrahim Abdulla (University of Bahrain, Bahrain), Shurooq Yousif Ahmed (University of Bahrain, Bahrain), Maryam Abdulrahman Alnoaimi (University of Bahrain, Bahrain) and Hayat Ali (University of Bahrain, Bahrain)
DOI: 10.4018/978-1-5225-6198-9.ch017

Abstract

Today, many hospitals seek to adopt the latest and most sophisticated technologies in order to raise the service quality and users' satisfaction. The Electronic Health Record (EHR) had a substantial impact on the health sector and has enhanced the efficiency and effectiveness of healthcare providers. The purpose of this research is to examine the factors that affect users' satisfaction with the current Health Record System in the Kingdom of Bahrain. A research model was built based on three popular models of users' satisfaction toward information systems. Toward achieving the research objective, a quantitative approach was followed to collect data from an online survey. Accordingly, 152 responses were collected from the users of EHR in public hospitals and health centres in Bahrain. The results of the survey were analyzed using SPSS and SmartPLS 3.0. It was concluded that the most effective factors in the users' satisfaction with EHR were directly service quality and technical support, with system and information quality indirectly through trust.
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Electronic Health Record

The Healthcare Information and Management Systems Society (HIMSS) (2012) defines EHR as longitudinal electronic record of patient health information produced by encounters in one or more care settings. Included in this information are patient demographics, progress notes, problems, medications, vital signs, past medical history, immunizations, laboratory data, and radiology reports. The EHR automates and streamlines the clinician’s workflow. The EHR has the ability to independently generate a complete record of a clinical patient encounter, as well as supporting other care-related activities such as decision support, quality management, and clinical reporting.

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