MLA
Khasawneh, Rawan, and Emad Abu-Shanab. "Using KMS as a Tool to Improve Decision Making Process." Knowledge-Based Processes in Software Development, edited by Saqib Saeed and Izzat Alsmadi, IGI Global, 2013, pp. 1-11. https://doi.org/10.4018/978-1-4666-4229-4.ch001
APA
Khasawneh, R. & Abu-Shanab, E. (2013). Using KMS as a Tool to Improve Decision Making Process. In S. Saeed & I. Alsmadi (Eds.), Knowledge-Based Processes in Software Development (pp. 1-11). IGI Global. https://doi.org/10.4018/978-1-4666-4229-4.ch001
Chicago
Khasawneh, Rawan, and Emad Abu-Shanab. "Using KMS as a Tool to Improve Decision Making Process." In Knowledge-Based Processes in Software Development, edited by Saqib Saeed and Izzat Alsmadi, 1-11. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-4229-4.ch001
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