MLA
Cavalcante, Victor, et al. "Using Visual Analytics to Diagnose Productivity and Quality Issues on IT Service Pools." Maximizing Management Performance and Quality with Service Analytics, edited by Yixin Diao and Daniela Rosu, IGI Global, 2015, pp. 207-232. https://doi.org/10.4018/978-1-4666-8496-6.ch008
APA
Cavalcante, V., Candello, H., Pinhanez, C., Braz, A., Amorin, F., & Nauata, N. (2015). Using Visual Analytics to Diagnose Productivity and Quality Issues on IT Service Pools. In Y. Diao & D. Rosu (Eds.), Maximizing Management Performance and Quality with Service Analytics (pp. 207-232). IGI Global. https://doi.org/10.4018/978-1-4666-8496-6.ch008
Chicago
Cavalcante, Victor, et al. "Using Visual Analytics to Diagnose Productivity and Quality Issues on IT Service Pools." In Maximizing Management Performance and Quality with Service Analytics, edited by Yixin Diao and Daniela Rosu, 207-232. Hershey, PA: IGI Global, 2015. https://doi.org/10.4018/978-1-4666-8496-6.ch008
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