Value Assessment in E-Government and M-Government

Value Assessment in E-Government and M-Government

Shu Wen Lee (Nanyang Technological University, Singapore) and Pek Hia Lai (Nanyang Technological University, Singapore)
DOI: 10.4018/978-1-4666-9461-3.ch037
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Most governments around the world have implemented or are in the midst of implementing electronic government (e-Government). E-Government has its share of advantages, disadvantages and limitations. The rise of mobile technologies can be seen as the answer to complement e-Government. With the high adoption level of mobile devices and the rising demands for instant information and interactions with government bodies, mobile government (m-Government) is born. Unlike e-Government, m-Government is not restricted to being internet-based. Different wireless or mobile communication modes such as Short Message Service (SMS), mobile applications, and Radio Frequency Identification (RFID) have provided different avenues to implement or enhance M-Government. Both e-Government and m-Government implementations create different values for the different stakeholders. This chapter examines an e-Government and m-Government Component Assessment Cube Framework for value assessment of both e-Government and m-Government information technology project implementations. The three main groups explored in the framework are namely (value) components, stages, and stakeholders.
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The rapid global adoption of information technology (IT) has been fuelled by the lowered cost of hardware (i.e. storage and processor) and the availability of communicative infrastructures (i.e. Internet, mobile technology). IT has changed and is still changing the way people interact and communicate with others from around the world and the way corporations perform business internally and externally with their customers, for instance, in e-business and e-Commerce.

In a similar way, governments have been challenged by demands from the public and businesses to employ such technologies to improve service delivery, provide faster response time and productivity. This gives rise to e-Government and m-Government, which changes the traditional way governments serve their citizens and the public. After the implementation of e-Government and m-Government, the next step of interest will be to find out the values created for both types of government and the people they serve. Hence this paper seeks to study and propose a value assessment framework for both e-Government and m-Government implementations, which can access a value at a particular stage of implementation and for a particular stakeholder.

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