MLA
Dardaras, Dimitris, and Bill Karakostas. "Virtual Communities in Banking Customer Retention." Electronic Commerce: Concepts, Methodologies, Tools, and Applications, edited by Annie Becker, IGI Global, 2008, pp. 1418-1425. https://doi.org/10.4018/978-1-59904-943-4.ch113
APA
Dardaras, D. & Karakostas, B. (2008). Virtual Communities in Banking Customer Retention. In A. Becker (Ed.), Electronic Commerce: Concepts, Methodologies, Tools, and Applications (pp. 1418-1425). IGI Global. https://doi.org/10.4018/978-1-59904-943-4.ch113
Chicago
Dardaras, Dimitris, and Bill Karakostas. "Virtual Communities in Banking Customer Retention." In Electronic Commerce: Concepts, Methodologies, Tools, and Applications, edited by Annie Becker, 1418-1425. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-943-4.ch113
Export Reference