MLA
Dardaras, Dimitris and Bill Karakostas. "Virtual Communities in Banking Customer Retention." Electronic Commerce: Concepts, Methodologies, Tools, and Applications, edited by Annie Becker, IGI Global, 2008, pp. 1418-1425. http://doi:10.4018/978-1-59904-943-4.ch113
APA
Dardaras, D., & Karakostas, B. (2008). Virtual Communities in Banking Customer Retention. In Becker, A. (Ed.), Electronic Commerce: Concepts, Methodologies, Tools, and Applications (pp. 1418-1425). IGI Global. http://doi:10.4018/978-1-59904-943-4.ch113
Chicago
Dardaras, Dimitris, and Bill Karakostas. "Virtual Communities in Banking Customer Retention." In Electronic Commerce: Concepts, Methodologies, Tools, and Applications. edited by Annie Becker, 1418-1425. Hershey, PA: IGI Global, 2008. http://doi:10.4018/978-1-59904-943-4.ch113
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