Visualizing IT Enabled Business Process Change

Abstract

Many contributions in the literature of business process change (BPC) address the questions of why and how to conduct IT enabled BPC projects. A relatively underexposed area, however, is the question of how to formulate an alternative process design. Therefore, the focus of this paper is to support BPC managers in their search for (IT enabled) alternative process design(s). The support should stem from a set of concretely defined redesign guidelines that are visualized in simple process charts. These visualized guidelines should help BPC managers to recognize their applicability in their own context. The aim of this paper is threefold. First, the literature is reviewed to formulate a number of IT enabled BPC guidelines. Second, these guidelines are visualized in process charts. Third, a case study is presented to illustrate the applicability of these visualized guidelines