MLA
Cao, Mei, and Qingyu Zhang. "Web Site Quality and Usability in E-Commerce." Electronic Commerce: Concepts, Methodologies, Tools, and Applications, edited by Annie Becker, IGI Global, 2008, pp. 969-982. https://doi.org/10.4018/978-1-59904-943-4.ch079
APA
Cao, M. & Zhang, Q. (2008). Web Site Quality and Usability in E-Commerce. In A. Becker (Ed.), Electronic Commerce: Concepts, Methodologies, Tools, and Applications (pp. 969-982). IGI Global. https://doi.org/10.4018/978-1-59904-943-4.ch079
Chicago
Cao, Mei, and Qingyu Zhang. "Web Site Quality and Usability in E-Commerce." In Electronic Commerce: Concepts, Methodologies, Tools, and Applications, edited by Annie Becker, 969-982. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-943-4.ch079
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