MLA
Berztiss, Alfs T. "Workflow Systems and Knowledge Management." Knowledge Management: Concepts, Methodologies, Tools, and Applications. IGI Global, 2008. 2598-2604. Web. 22 Apr. 2018. doi:10.4018/978-1-59904-933-5.ch212
APA
Berztiss, A. T. (2008). Workflow Systems and Knowledge Management. In M. Jennex (Ed.), Knowledge Management: Concepts, Methodologies, Tools, and Applications (pp. 2598-2604). Hershey, PA: IGI Global. doi:10.4018/978-1-59904-933-5.ch212
Chicago
Berztiss, Alfs T. "Workflow Systems and Knowledge Management." In Knowledge Management: Concepts, Methodologies, Tools, and Applications, ed. Murray E. Jennex, 2598-2604 (2008), accessed April 22, 2018. doi:10.4018/978-1-59904-933-5.ch212
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