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Dear Acquisitions Librarian,

I recommend the following IGI Global publication for our library:

Using Machine Learning and Probabilistic Frameworks to Enhance Incident and Problem Management: Automated Ticket Classification and Structuring
Title: Using Machine Learning and Probabilistic Frameworks to Enhance Incident and Problem Management: Automated Ticket Classification and Structuring
Author(s)/Editor(s): Anca Sailer (IBM, USA); Ruchi Mahindru (IBM, USA); Yang Song (Microsoft, USA); Xing Wei (Inmobi, USA)
ISBN13: 9781466684966; EISBN13: 9781466684973
URL: www.igi-global.com/chapter/using-machine-learning-and-probabilistic-frameworks-to-enhance-incident-and-problem-management/135371
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