MLA
Santana-Ormeno, Martin, Antonio Diaz-Andrade, Jaime Serida-Nishimuraand Eddie Morris-Abarca. "The QUIPUDATA Case: Implementing a Quality Initiative in an IT Organization." IGI Global, 2003. 504-520. Web. 28 Apr. 2024. doi:10.4018/978-1-59140-061-5.ch032
APA
Santana-Ormeno, M., Diaz-Andrade, A., Serida-Nishimura, J., & Morris-Abarca, E. (2003). The QUIPUDATA Case: Implementing a Quality Initiative in an IT Organization (pp. 504-520). doi:10.4018/978-1-59140-061-5.ch032
Chicago
Santana-Ormeno, Martin, Antonio Diaz-Andrade, Jaime Serida-Nishimuraand Eddie Morris-Abarca. "The QUIPUDATA Case: Implementing a Quality Initiative in an IT Organization," 504-520 (2003), accessed April 28, 2024. doi:10.4018/978-1-59140-061-5.ch032
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