Usability Impact Analysis of Collaborative Environments

R. Todd Stephens (AT&T, USA)
Copyright: © 2013 |Pages: 23
EISBN13: 9781466648098|DOI: 10.4018/978-1-4666-4046-7.ch005
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This chapter will focus on the application of usability principles in a corporate collaborative environment in order to show improvements in utilization. Collaborative applications create a two-way communications structure as opposed to the one way communication method of traditional web environments. Collaboration applications can vary in the complexity from discussion forums to complex social software integration. Usability principles have been applied to web sites, but very little research has been done on the implications of usability in collaborative environments. Collaborative environments create a unique set of opportunities that create a different set of user goals. End users want a more collaborative environment that is easy to use and engaging. Organizations need to ensure the business goals stay at the forefront while improving the collaborative nature of the company.
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