Andreia Antunes Moura

Andreia Filipa Antunes Moura concluded her PhD in Tourism in 2015 at the University of Aveiro, specifically versing about Accessible Tourism, or Tourism for All. Other research interests relate to social tourism, quality in tourism, tourism planning and destination competitiveness, and human capital in tourism. From 2017 to 2019, she was the Coordinator / Main Researcher for the Polytechnic Institute of Coimbra (co-promotor) of the project HCTourism - Profile and Trends in Human Capital in the Tourism Sector, co-financed by the European Regional Development Fund (ERDF) through the Portugal 2020 Operational Program for Competitiveness and Internationalization (COMPETE 2020). Nowadays, she is Researcher of the project ACTION - Accessible tourism: Co-creation of tourism experiences through intelligent web-based systems, financed by the FCT (Portuguese public agency that supports science, technology and innovation) through the Portugal 2020 Operational Program. She is Adjunct Professor at the Polytechnic Institute of Coimbra (Coimbra Education School - ESEC) Portugal; Full researcher at CiTUR - Centre for Research, Development and Innovation in Tourism, Portugal; Collaborating researcher at GOVCOPP - Research Unit on Governance, Competitiveness and Public Policies, University of Aveiro, Portugal; and also Researcher of the Alliance on Training and Research in Social and Fair Tourism, at ISTO - International Social Tourism Organization. Simultaneously, she is responsible for a spin-off service in tourism for research, project management, entertainment and events, within ESEC, called ESECTour.

Publications

The Relevance of CSR in the Hospitality Industry According to the GCET and the SDGs
Francisca Castilho, Rita Oliveira, Andreia Moura, Susana Lima, Eugénia Lima Devile. © 2022. 22 pages.
This chapter aims to analyze the importance of corporate social responsibility (CSR) in the hospitality sector according to the global code of ethics for tourism (GCET) and the...
Handbook of Research on Human Capital and People Management in the Tourism Industry
Vânia Gonçalves Costa, Andreia Antunes Moura, Maria do Rosário Mira. © 2021. 472 pages.
The tourism industry is an industry of people and is directly dependent on the performance of activities, skills, professionalism, quality, and competitiveness. Approaching the...
Soft Skills vs. Hard Skills in Tourism: Anything Else?
Andreia Antunes Moura, Maria do Rosário Campos Mira, Vânia Natércia Costa. © 2021. 32 pages.
This chapter presents a qualitative study, resulting from a systematic literature review using a text analysis technique through the NVivo software, version 10.0. This technique...
Travel by People With Physical Disabilities: Constraints and Influences in the Decision-Making Process
Eugénia Lima Devile, Andreia Antunes Moura. © 2021. 19 pages.
It is acknowledged that access to tourism by persons with disabilities continues to be shaped by a variety of constraints that are not being clearly or consistently addressed by...
Use of the Internet to Plan Tourism Trips by People With Special Needs
Maria João Carneiro, Leonor Teixeira, Celeste Eusébio, Elisabeth Kastenholz, Andreia Antunes Moura. © 2021. 22 pages.
This chapter aims to examine internet usage to plan a tourism trip by people with special needs (PwSN), particularly addressing differences in the intensity of internet usage...