Giuseppe Zollo

Giuseppe Zollo is Full Professor of Business and Management at the Faculty of Engineering of the University of Naples Federico II, Italy and Director of the Center for Communication and Organizational Innovation at the University of Naples Federico II. During the years 1985-86 he was Visiting Research Associate at the Dept. of Economics of Northeastern University, Boston (MA), USA. His research interests include Management of Technological Innovation, Small Innovative Enterprises, Information Technology Management, Competencies Management, soft computing for business and economics. He received several awards for his scientific activity such as: Entrepreneurship Award from the Universitat Autonoma de Barcelona (1992); RENT Award from the European Institute for Advanced Studies in Management, Brussels (1993, 1995 and 2000); Best Paper Award from FGF Universitat of Dortmund (1994); European Quality Award for research on T.Q.M from EFQM (1997), 2005 GITM conference Best paper award. He is Vice President of the International Association for Fuzzy Sets Economy and Management (SIGEF) and serves as editorial board member in the Fuzzy Economic Review, the Journal of Information Technology: Cases and Application, and the Journal of Global Information Technology Management.

Publications

Enabling On-Line Deliberation and Collective Decision-Making through Large-Scale Argumentation: A New Approach to the Design of an Internet-Based Mass Collaboration Platform
Luca Iandoli, Mark Klein, Giuseppe Zollo. © 2010. 24 pages.
The successful emergence of on-line communities, such as open source software and Wikipedia, seems due to an effective combination of intelligent collective behavior and internet...
Enabling On-Line Deliberation and Collective Decision-Making through Large-Scale Argumentation: A New Approach to the Design of an Internet-Based Mass Collaboration Platform
Luca Iandoli, Mark Klein, Giuseppe Zollo. © 2009. 24 pages.
The successful emergence of on-line communities, such as open source software and Wikipedia, seems due to an effective combination of intelligent collective behavior and internet...
Organizational Cognition and Learning: Building Systems for the Learning Organization
Luca Iandoli, Giuseppe Zollo. © 2007. 362 pages.
Managing organizational cognition and learning has been the subject of many studies and publication and is considered a major source of competitive advantage in the...
Managing Knowledge in the Cognitive Organization
Luca Iandoli, Giuseppe Zollo. © 2007. 22 pages.
Digital technologies have played an important role in the diffusion of knowledge management (KM). The distinction between hardware and software, between platform and logical...
Complexity as a Resource
Luca Iandoli, Giuseppe Zollo. © 2007. 19 pages.
Before moving on to a more rigorous and systematic discussion in the following chapters, through diverse suggestions and references, this chapter intends to offer the reader a...
Organizational Action: Persistence and Change
Luca Iandoli, Giuseppe Zollo. © 2007. 14 pages.
Do organizations act? How can we describe collective action? How does such an action come about? The aim of this chapter is to provide the reader with a review of the various...
Collective Memory
Luca Iandoli, Giuseppe Zollo. © 2007. 14 pages.
In the previous chapter we focused on the concept of collective action. In the same spirit, this chapter investigates another fundamental component of learning, i.e., memory, and...
The Paradox of Learning
Luca Iandoli, Giuseppe Zollo. © 2007. 12 pages.
In this chapter we show that the nature of organizational learning is intrinsically paradoxical. According to the model of organizational memory proposed in the previous chapter...
The Construction of Shared World
Luca Iandoli, Giuseppe Zollo. © 2007. 10 pages.
In the previous chapters we have introduced and analyzed the concept of organizational memory and examined how artifacts and culture influence organizational learning. In this...
Constructing Explanations
Luca Iandoli, Giuseppe Zollo. © 2007. 11 pages.
Organizations are systems designed to guarantee the regularity and continuity of collective actions through the standardization of patterns of action and the establishment of...
Constructing Grey Knowledge
Luca Iandoli, Giuseppe Zollo. © 2007. 16 pages.
Through explanatory discourse people apply, construct and explain theories of action and attribute meaning to events and to their own actions and those of others. In this chapter...
The Emergence of Organizational Learning
Luca Iandoli, Giuseppe Zollo. © 2007. 15 pages.
In this chapter we present a model of organizational learning that ties together the conceptual elements described in Chapters II, III, IV and V with the process of...
Eliciting Organizational Discourse
Luca Iandoli, Giuseppe Zollo. © 2007. 12 pages.
Beginning with this chapter we will describe a methodological approach to identify, represent and model explanatory discourses. In the first part of this chapter we will present...
Mapping Discourses
Luca Iandoli, Giuseppe Zollo. © 2007. 11 pages.
This chapter deals with the issue of discourse representation. A possible way to represent discourse is by mapping its contents (concepts) and its structure (i.e., showing the...
Modeling Discourses
Luca Iandoli, Giuseppe Zollo. © 2007. 19 pages.
In this chapter we introduce the concept of verbal model. A verbal model is a mathematical modeling of the variables contained in a discourse and of the relationships among them....
Modeling Verbal Judgements
Luca Iandoli, Giuseppe Zollo. © 2007. 17 pages.
In the previous chapter we have outlined the basic structure of a verbal model and its main components: Judgments, rules and qualifiers. This chapter proposes a model, called the...
Modeling Rules
Luca Iandoli, Giuseppe Zollo. © 2007. 10 pages.
In Chapter XII we outlined the basic structure of a verbal model and its main components: Judgments, rules and qualifiers. This chapter illustrates several approaches in...
The Management of Grey Knowledge Through Causal Maps: A Field Example
Luca Iandoli, Giuseppe Zollo. © 2007. 20 pages.
In this chapter, through the description of concrete examples drawn from a field study,1 our intention is to provide the reader with a detailed account of the application of the...
Organizational Observers as Agents of Change
Luca Iandoli, Giuseppe Zollo. © 2007. 9 pages.
In this book we propose using verbal data such as discourses and speech as input for organizational analysis. One of the main differences between verbal data and traditional...
Managing in the Learning Organization
Luca Iandoli, Giuseppe Zollo. © 2007. 16 pages.
In this chapter we provide several suggestions for managing cognitive work and learning organizations. We underline that managers should pay attention mainly to the processes...
Perspectives for Organizational Inquiry
Luca Iandoli, Giuseppe Zollo. © 2007. 16 pages.
This chapter is dedicated to identifying future research perspectives for the methodological approach presented in this text. The methodological argument is taken up again from a...
The Construction of Verbal Models: Modelling Customer Satisfaction
Luca Iandoli, Giuseppe Zollo. © 2007. 27 pages.
This appendix will present a concrete and detailed example of the construction of verbal models through the application of the methodology presented in Chapter X. In particular...
Organizational Learning and Social Computation
Luca Iandoli, Giuseppe Zollo. © 2007. 24 pages.
In Chapter XVIII we outlined the characteristics of a computational approach to support organizational analysis. Agent-based modeling, one of the several methodological tools...
Knowledge at Work in Software Development: A Cognitive Approach for Sharing Knowledge and Creating Decision Support for Life-Cycle Selection
Luca Iandoli, Giuseppe Zollo. © 2005. 31 pages.
Knowledge management practices in software development and engineering have been focused mainly on knowledge sharing and maintenance whereas less attention has been devoted to...
Factors Influencing Successful Implementation of Computer Based Technologies in Knowledge-Intensive Activities
Guido Capaldo, Mario Raffa, Giuseppe Zollo. © 1995. 8 pages.
The mission of the paper is to make a contribution to increasing the understanding of implementation process of Computer Based Technologies (CBTs) in “knowledge-intensive...