Most managers will agree that their organization's capability to act is heavily dependent on its knowledge assets and how they are managed. In this regard, information technology (I/T) may be used to create, capture, organize, access and use the intellectual assets of the organization; however as Davenport and Prusak assert (1998; p. 123) “Knowledge management is much more than technology, but ‘Techknowledgy’ is clearly part of knowledge management”. In other words I/T is an enabler (Allee, 1997). Coakes (2006; p. 581-582) tabulates the several roles and ways that I/T may support KM, but counsels “Successful knowledge management continues to need a socio-technical approach where the social aspects of knowledge creation, storage, and sharing need to be considered alongside the technical” (Coakes, 2006; p. 591).