Combining Technologies' Properties to Cope with Uncertainty: Lessons from the Military

Combining Technologies' Properties to Cope with Uncertainty: Lessons from the Military

Cécile Godé (CRETLOG EA 881, Aix-Marseille University, Aix-en-Provence, France) and Pierre Barbaroux (Research Centre of the French Air Force (CreA), Salon-de-Provence, France)
Copyright: © 2016 |Pages: 18
DOI: 10.4018/IJEEI.2016010101
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Abstract

This article investigates how teams aim at harnessing Information and Communication Technologies (ICTs) to coordinate under uncertainty. An explorative case study analyses the way NATO Special Forces use text-chat in Afghanistan. The findings suggest that team members combine basic material properties, knowledge processes and knowledge types to cope with various forms of uncertainty. Such combinations might trigger the emergence of unexpected biases which, in turn, generate mitigated final results. Building on the authors' findings, they develop a model of ICTs' uses based on the concepts of emergence and combination.
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2. Characterising Uncertainty And Knowledge Management Technologies: Core Concepts

Investigating how teams’ members use ICTs to deal with uncertainty involves getting deeper into the interplay between users’ creativity and technological opportunities. Next sections discuss the concept of uncertainty and identify core functions and knowledge processes attached to ICTs.

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