MLA
Woodroof, Jonathan B., and George M. Kasper. "A Conceptual Development of Process and Outcome User Satisfaction." IRMJ vol.11, no.2 1998: pp.37-43. http://doi.org/10.4018/irmj.1998040104
APA
Woodroof, J. B. & Kasper, G. M. (1998). A Conceptual Development of Process and Outcome User Satisfaction. Information Resources Management Journal (IRMJ), 11(2), 37-43. http://doi.org/10.4018/irmj.1998040104
Chicago
Woodroof, Jonathan B., and George M. Kasper. "A Conceptual Development of Process and Outcome User Satisfaction," Information Resources Management Journal (IRMJ) 11, no.2: 37-43. http://doi.org/10.4018/irmj.1998040104
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