MLA
Agariya, Arun Kumar, and Deepali Singh. "CRM Index Development and Validation in Indian Banking Sector." IJCRMM vol.3, no.2 2012: pp.10-32. http://doi.org/10.4018/jcrmm.2012040102
APA
Agariya, A. K. & Singh, D. (2012). CRM Index Development and Validation in Indian Banking Sector. International Journal of Customer Relationship Marketing and Management (IJCRMM), 3(2), 10-32. http://doi.org/10.4018/jcrmm.2012040102
Chicago
Agariya, Arun Kumar, and Deepali Singh. "CRM Index Development and Validation in Indian Banking Sector," International Journal of Customer Relationship Marketing and Management (IJCRMM) 3, no.2: 10-32. http://doi.org/10.4018/jcrmm.2012040102
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