Research in the area of e-government focused more on providing service to citizens and businesses in a convenient fashion, where new ICT channels like mobile technology and social media improved the effectiveness of open channels between governments and their citizens. On the other hand, it is important to realize the contribution of ICT tools (Web 2.0, 3.0 ad 4.0) in improving public performance through many facets like: reducing costs, improving government responsiveness to citizens’ needs, utilizing the available effort of public employees, and improving the quality and quantity of activity output.
Governments are keen on improving their performance to gain more satisfied citizens and more supportive societies. Based on that, it is important to explore such contribution by e-government into a better performance of governments. It is important also to investigate the performance indicators that could be used to measure governments’ performance, and then try to see where e-government has returned more improvements.