The Effects of Computer-Mediated Communication on Inter-departmental Relationships: Propositions for Research

The Effects of Computer-Mediated Communication on Inter-departmental Relationships: Propositions for Research

Richard D. Hauser Jr. (East Carolina University, USA) and Terry A. Byrd (Florida State University, USA)
Copyright: © 1990 |Pages: 12
DOI: 10.4018/irmj.1990100103
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Abstract

This paper examines the current research in computer-mediated communication and interdepartmental relationships. It uses these two areas to develop several propositions about the effects computermediated communication systems have on interdepartmental relationships in organizations. Generally, an examination of these two research areas leads to the conclusions that computer-mediated communication systems will increase communication links inside and outside organizations and also will increase the number of messages transmitted. In addition, communication flows between departments facing a high degree of task variety and task interdependence will show comparatively greater increases. Finally, these systems will be most useful in situations which do not require a high degree of personal interaction.

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