Enabling Quality Assurance Analytics through the Use of Information Systems: The Case of a Juice Manufacturing Company

Enabling Quality Assurance Analytics through the Use of Information Systems: The Case of a Juice Manufacturing Company

Au Vo (Claremont Graduate University, Claremont, CA, USA) and Rahul Bhaskar (California State University, Fullerton, CA, USA)
Copyright: © 2014 |Pages: 13
DOI: 10.4018/jcit.2014010101

Abstract

The juice manufacturing industry is a nascent industry. The increased pace of life and focus on a healthy life style has given rise to the industry. Orange Juice Company (OCJ), based in California, is one of the leading juice co-packers in the nation. However, despite their excellence in manufacturing, their technology adoption is behind that of their competition, especially in quality assurance. Because quality assurance plays an essential part in their businesses, they want to improve the processes by digitization and enable quality assurance analytics. They hope that by investing in quality assurance, they would be able to gain competitive advantage in juice manufacturing.
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Organization Background

Orange County Juice (OCJ) is an independent co-packer company in the Southern California. Established in 1995 as Orange County Foods by three Italian chefs its mission was to provide a comprehensive food manufacturing facility. In 2009, the company was sold by the original owners to Jan Callahan, the new president of the Orange County Foods. Due to the slow growth, he wants to pursue different markets than the original company. Keeping this in mind, in 2011, the newly christened company Orange County Juice started focusing only on manufacturing juice drinks.

OCJ operates two separated areas within one food processing facility: one is the main processing facility and the other one specializes in the usage of innovative food technology such as Steam Vacuums, Steam Pasteurization, and High Pressure Processing (HPP). In 2012, the company stopped offering Steam Vacuum and Steam Pasteurization because of low demand and high overhead. The company exclusively focused on High Pressure Processing. As a result, as of 2013, they are the recognized leader in the market of juice drinks co-packing using the HPP specialization.

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