MLA
Al-Refaie, Abbas, et al. "Factors Affecting Customer Linking Capabilities and Customer Satisfaction in CRM: Evidence from Jordanian Hotels." IJCRMM vol.3, no.4 2012: pp.16-30. http://doi.org/10.4018/jcrmm.2012100102
APA
Al-Refaie, A., Li, M., & Ko, J. (2012). Factors Affecting Customer Linking Capabilities and Customer Satisfaction in CRM: Evidence from Jordanian Hotels. International Journal of Customer Relationship Marketing and Management (IJCRMM), 3(4), 16-30. http://doi.org/10.4018/jcrmm.2012100102
Chicago
Al-Refaie, Abbas, Ming-Hsien Li, and Jong-Hwan Ko. "Factors Affecting Customer Linking Capabilities and Customer Satisfaction in CRM: Evidence from Jordanian Hotels," International Journal of Customer Relationship Marketing and Management (IJCRMM) 3, no.4: 16-30. http://doi.org/10.4018/jcrmm.2012100102
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