Implementation Failure of an Integrated Software Package: A Case Study from the Far East

Implementation Failure of an Integrated Software Package: A Case Study from the Far East

Suprateek Sarker (Washington State University, USA) and Saonee Sarker (Washington State University, USA)
Copyright: © 2000 |Pages: 18
DOI: 10.4018/978-1-61520-593-6.ch010
OnDemand PDF Download:
Available
$33.75
List Price: $37.50
10% Discount:-$3.75
TOTAL SAVINGS: $3.75

Abstract

The case study describes the process of implementation of an integrated software package at the Thai subsidiary (SMTL) of a Hong Kong-based multinational company (SMHK) engaged in the manufacturing of electronic equipment. Several factorssuch as a poor fit between the business process assumptions inscribed in the software and the business processes in SMTL, poor leadership at different levels, cultural clash between the headquarters and the Thai subsidiary, organizational politics, and poor human resource managementcontributed to the confusion in the organization, project delays, budget overruns, and ultimately, to the failure of the systems implementation project. The case study is likely to be valuable for illustrating issues related to managing IS implementation in a multinational context.

Complete Article List

Search this Journal:
Reset
Volume 25: 1 Issue (2023): Forthcoming, Available for Pre-Order
Volume 24: 5 Issues (2022)
Volume 23: 4 Issues (2021)
Volume 22: 4 Issues (2020)
Volume 21: 4 Issues (2019)
Volume 20: 4 Issues (2018)
Volume 19: 4 Issues (2017)
Volume 18: 4 Issues (2016)
Volume 17: 4 Issues (2015)
Volume 16: 4 Issues (2014)
Volume 15: 4 Issues (2013)
Volume 14: 4 Issues (2012)
Volume 13: 4 Issues (2011)
Volume 12: 4 Issues (2010)
Volume 11: 4 Issues (2009)
Volume 10: 4 Issues (2008)
Volume 9: 4 Issues (2007)
Volume 8: 4 Issues (2006)
Volume 7: 4 Issues (2005)
Volume 6: 1 Issue (2004)
Volume 5: 1 Issue (2003)
Volume 4: 1 Issue (2002)
Volume 3: 1 Issue (2001)
Volume 2: 1 Issue (2000)
Volume 1: 1 Issue (1999)
View Complete Journal Contents Listing