Jordanians Perceptions Regarding E-Government Ethical Issues

Jordanians Perceptions Regarding E-Government Ethical Issues

Mai Tarik Al-Sebae (MIS Department, Yarmouk University, Irbid, Jordan) and Emad Ahmed Abu-Shanab (MIS Department, Yarmouk University, Irbid, Jordan)
Copyright: © 2015 |Pages: 18
DOI: 10.4018/ijcesc.2015100102
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Abstract

Despite the benefits of e-government and the achieved progress, e-government concepts need some support based on its ethical perspective. The purpose of this paper is to present some important ethical issues that must be considered by e-government stakeholders when adopting such initiative. The objectives of this research aimed at exploring how ethical issues influence citizens' adoption, and the challenges for such issues. An empirical test was conducted utilizing 293 surveys to probe Jordanians perceptions regarding major ethical dimensions of e-government projects. It's concluded that e-government has potential to ensure its progress and success by being ethical. Results indicated also that three dimensions significantly predicted the intention to use e-government services: people with disabilities issues, privacy and security issues, and unemployment issues. The only predictor that failed to predict ITU was the environmental aspect of e-government projects. Conclusions and future work are stated at the end of this work.
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2. Ethical Concepts And E-Government

Recent initiatives by most organizations in different sectors indicate their concerns in relation to ethical and social responsibility. The main focus of businesses is always related to enhancing organizational image and reputation or increases their market share (Milovanović, Barac & Andjelković, 2009).

Ethics provide means that would lead humans to what to do and how to behave (Salman, Saad & Ali, 2013). Ethics guide us to what is considered good or bad behavior, and deal with behaviors and actions rather than thoughts or feelings. Also, what is considered as an acceptable behavior in one culture might not be ethical in another.

Kolthoff (2007) defines ethics as:

Ethics (Greek ethika, from ethos, ‘character’ or ‘custom’) can be described as principles or standards of human conduct, sometimes referred to as morals (Latin mores, ‘customs’) and, by extension, the study of such principles, sometimes termed moral philosophy.

He adds that social sciences frequently attempt to determine the relationship of particular ethical principle to social behavior and to investigate the cultural conditions that contribute to the formation of such principles. Peterson (1999) said that ethics are the proper principles; depend on social values, which define a code of good and bad or right and wrong. Most of ethics are simply unwritten rules; some of them are set in laws. The code of ethics may be set by society at large or by any certain sub-group of society.

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