A Proposed Smart-Card Solution for Australian Health Services: The Problems Encountered

Danielle Fowler; Paul Swatman; Tanya Castleman

doi:10.4018/jeco.2004100107

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A Proposed Smart-Card Solution for Australian Health Services: The Problems Encountered

Danielle Fowler (University of Baltimore, USA), Paul Swatman (University of Baltimore, USA) and Tanya Castleman (University of Baltimore, USA)

Source Title: Journal of Electronic Commerce in Organizations (JECO) 2(4)

DOI: 10.4018/jeco.2004100107

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Abstract

This case study describes the experience of a state government health department in evaluating the use of smart card technology to redesign health benefits programs for the disabled in Australia. The social and political context of the system is explained in detail, and the potential benefits and risks accruing to the government, health care intermediaries and the community are examined.

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