Users' Acceptance of E-Government: A Study of Indian Central Excise

Users' Acceptance of E-Government: A Study of Indian Central Excise

G. P. Sahu (Indian Institute of Technology Delhi, India) and M. P. Gupta (Indian Institute of Technology Delhi, India)
Copyright: © 2007 |Pages: 21
DOI: 10.4018/jegr.2007070101


The study seeks to highlight the key variables affecting usage of e-government by internal users of Indian Central Excise. An e-government acceptance model is developed and empirically tested using the 163 usable questionnaire responses from internal users of the Indian Central Excise. A priority of the variables is set by calculating the “total effect” of each variable on “intention to use e-government.” Further, the “total effect” is compared with “ratio of acceptance” and clear recommendations for the Central Excise are generated for increasing the usage of e-government among it users. The model developed here can be applied in other similar e-government projects to test the users’ intention to accept the system.

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