Computing Information Technology: The Human Side

Computing Information Technology: The Human Side

Steven Gordon (Babson College, USA)
Release Date: January, 2003|Copyright: © 2003 |Pages: 300|DOI: 10.4018/978-1-931777-52-0
ISBN13: 9781931777520|ISBN10: 1931777527|EISBN13: 9781931777681
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Description

IT influence is being felt throughout modern organizations, from the senior management level to various clerical and support group levels. As IT has grown in sophistication along a broad range of technical aspects and features, organizational personnel have witnessed changes in organizational life and ways of doing business that have transformed their thinking about what it means to contribute effectively and efficiently to the well-being of their organizations. IT has influenced organizational strategy making, has altered organizational structures and cultures, has reshaped organizational communication and learning and has changed management thinking about organizational design. Computing Information Technology: The Human Side addresses both the pitfalls and triumphs of implementing information technology into organizations.

Reviews and Testimonials

The human side of technology is crucial but has not received the dedicated attention it warrants. the field has been dominated by the "under the hood" types who are comfortable with the technology, and assume everyone else is as well. However, the people who use the technology for business advantage are the "above the hood" types who require ease of use. This publication focuses on the all important human side. It's about time! This book focuses on all the factors that enable sound connectivity to our growing online community as well as emphasizes that using IT should help people accomplish tasks and not be a task in itself.

– Jerome Kanter, Director Emeritus, Center for Information Management Studies, Babson College

This book provides a rich and lively interface between the users of computer information technology and those who work under the hoods. This book is an invaluable resource for anyone involved in creating computer-human interfaces and supporting end-users.

– Professor Somendra Pant, Management Information Systems, Clarkson University School of Business, USA

Table of Contents and List of Contributors

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Author(s)/Editor(s) Biography

Steven Gordan is an associate professor of information systems and technology at Babson College, USA. He is a co-author of the textbook Information Systems: A Management Approach. Dr. Gordon’s research and consulting interests focus on two areas: organizational structure for the delivery of information technology services and e-commerce in the financial service industry. His research appears in the Communications of the ACM, Information & Management, Journal of Global Information Management, Information Systems Management, the International Journal of Service Industry Management, and other academic journals. He is a global associate editor of the Journal of Information Technology Cases and Applications and serves on the editorial review board for the Journal of End User Computing.

Indices