Libraries, Telecentres, Cybercafes and Public Access to ICT: International Comparisons

Libraries, Telecentres, Cybercafes and Public Access to ICT: International Comparisons

Ricardo Gomez (University of Washington, USA)
Indexed In: SCOPUS
Release Date: July, 2011|Copyright: © 2012 |Pages: 608
DOI: 10.4018/978-1-60960-771-5
ISBN13: 9781609607715|ISBN10: 1609607716|EISBN13: 9781609607722
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Description & Coverage

Public venues are vital to information access across the globe, yet few formal studies exist of the complex ways people in developing countries use information technologies in public access places.

Libraries, Telecentres, Cybercafes and Public Access to ICT: International Comparisons presents groundbreaking research on the new challenges and opportunities faced by public libraries, community telecentres, and cybercafés that offer public access to computers and other information and communication technologies. Written in plain language, the book presents an in-depth analysis of the spaces that serve underserved populations, bridge “digital divides,” and further social and economic development objectives, including employability. With examples and experiences from around the world, this book sheds light on a surprising and understudied facet of the digital revolution at a time when effective digital inclusion strategies are needed more than ever.


The many academic areas covered in this publication include, but are not limited to:

  • Community informatics
  • Cybercafé Access
  • Digital Divides
  • Digital Inclusion Strategies
  • Information and Communication Technologies Access
  • Information and Communication Technologies for Development (ICTD)
  • Libraries and Accessibility
  • Public Access
  • Public Access Venues
  • Telecentre Access
Reviews and Testimonials

Presenting results of a research process from 2007-2009 when a group of researchers in 25 countries around the world studied public access to information and communication technologies (ICT) in developing countries, this book provides worldwide comparative analysis of the public access landscape as well as description and analysis of 25 countries individually. This book enables gaining a general overview of nine issues related to public access to ICT: types of public access venues, the users, infomediares and community engagement, perceptions of trust, what attracts users, gender, challenges for libraries, how public access venues meet information needs, and success factors. The final chapter in part 1 discusses the research methodology and analytical framework used in the study. The second section, consisting of experiences in 25 countries from around the world, enables easy comparison through using the same format for each chapter. A compilation of references and an index make this book useful for further research as well. This book is valuable for any organization or person interested in public access to ICT and how this varies around the world.

– Sara Marcus, American Reference Books Annual

"This is a scholarly book written in an easy-to-comprehend style. The wealth of information uncovered by the study could be used by researchers in a number of areas to generate future research. Well researched and analyzed, the work provides a current and unique insight into ICT in the developing world. The detailed analysis is peppered with many examples and case studies from a range of developing countries from Uganda to Mongolia. It is recommended for purchase by academic libraries with a faculty for information science and for other educational libraries with a collection that covers the area of ICTs in developing countries."

– Kay Neville, TAFE New South Wales, Australian Library Journal, Vol. 61, No. 4

This is a very impressive book describing the results of the world-wide project Global Landscape of Public Access Computing. The essence of the project consists of a qualitative inquiry into the state of public access to information and communication technologies in twenty-five countries. The project was conducted by Technology and Social Change Group (TASCHA) of the Washington University who led national teams in the countries. [...] This book will provide a vast and deep picture of public information and communication technologies including access, functioning, use, and consequence in the world.

– Elena Maceviciute, Vilnius University, Lithuania, Information Research,16(4)
Table of Contents
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Editor Biographies
Dr. Ricardo Gomez specializes in the social impacts of communication technologies, especially in community development settings. He is also interested in qualitative research methods, and in group facilitation and process design. He seeks creative ways to communicate complex ideas and research results in everyday language. He has worked with private, public and non-profit sectors around the world, with a particular focus on Latin America and the Caribbean. Before joining the University of Washington he worked with Microsoft Community Affairs, and with the International Development Research Center in Canada. He holds an MA from Université du Québec à Montréal (1992) and a Ph.D. from Cornell University (1997).
Editorial Review Board
  • Christine Prefontaine
  • Douglas Schuler, The Evergreen State College, USA
  • Larry Stillman, Monash University, Australia
  • Chris Coward, University of Washington, USA
  • Sajda Qureshi, University of Nebraska at Omaha, USA
  • Mike Best, Georgia Institute of Technology, USA
  • Shaun Pather, Cape Peninsula University of Technology, South Africa
  • Sandra Fried
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Computers and the Internet have transformed the way we live, work and play. Marginalized communities around the world don’t always have adequate access to information and communication technologies (ICT), and increasingly go to public access venues such as libraries, telecenters and cybercafés to use computers and access the Internet in order to meet their information and communication needs.

How can you make venues that offer public access to computers and the Internet actually work to serve the needs of marginalized populations in developing countries? If access to information contributes to improving the quality of life of marginalized sectors of the population? How do you support venues that better enable equitable access and effective use of ICT in support of community development?

This book presents results of a research process that began three years ago to answer some of these questions. . During 2007-2009, a group of researchers in 25 countries around the world, led by a team in the Technology & Social Change Group (TASCHA)  at the University of Washington Information School, studied libraries, telecenters, and cybercafés in 25 developing countries around the world. While much research has been done about telecenters for development, about libraries and information needs of underserved communities, and, to a lesser degree, about cybercafés and their contribution to community development, the research results  summarized in this book constitute the first attempt ever to systematically understand the phenomenon of public access computing across different types of venues such as libraries, telecenters and cybercafés, and across multiple developing countries around the world.

The results are promising: there is a vibrant ecosystem of organizations and initiatives that support public access computing in all the countries we studied. Libraries, telecenters, and cybercafés all play an important role in offering access to, and use of, computers and the Internet, especially to people for whom these resources would otherwise be difficult or impossible to reach. Each type of venue has something special to offer, and the idea of working in closer collaboration with each other is one of our greatest recommendations. When libraries, telecenters, and cybercafés work together to share their specialized knowledge and resources, they can make a huge difference to the well-being of underserved populations.

The role of government in its support for public access computing is also different for each type of public access venue: the State is a key provider of public access computers in public libraries, which are, for the most part, funded by the government (national, regional or local), and provide access to information as their core mission; the addition of computers and the Internet to libraries that are already stretched for resources presents new challenges, and also new opportunities. With telecenters the best role of the State may be as enabler of public access. In addition to ensuring appropriate telecommunications infrastructure to reach marginalized and remote areas, the State can help enable local organizations to provide effective access to ICT by means of grants, subsidies, supportive regulations, training and networking opportunities, etc. In some cases, the State has also been a direct provider of ICT access through local telecenters, but government-run telecenters are frequently less effective than those run by local organizations (with some notable exceptions). Finally, through incentives, regulation, startup funds, subsidies, etc. the State can be an active promoter of cybercafés set up and operated by local entrepreneurs as a business, in many cases a sustainable one.

In the ecosystem of libraries, telecenters and cybercafés, this book offers a picture of public access to information and communication technologies in each of the 25 countries studied, and a comparative analysis of ten topics across all 25 countries. These are conversation starters, as well as pointers for further research informed by this broad-based study. The list of topics in the comparative analysis is not exhaustive, and we invite further analysis using the data collected for this study. The country chapters included in this volume are valuable sources, as are all the detailed country reports prepared by each local team using a common template, all of which are available online.

The book is organized as follows: Part I offers nine chapters with analyses of different themes across all 25 countries, and a chapter with a detailed discussion of the research methods, including the country selection rationale. Part II offers detailed country reports for each one of the countries included in the study. While earlier versions of each one of the papers may have been presented at conferences or published in academic journals, and other analyses have been conducted that are not included in this volume, we bring the most salient of them together here to provide a unified point of reference on the landscape of public access computing in 25 developing countries around the world.

Part I: Comparative Analysis of Public Access to ICT in 25 Countries
Chapter one offers an overview of the distribution of each type of venue, and a comparison of the strengths and weaknesses of each type of venue and how they complement each other. While public access computing is primarily an urban phenomenon, there are about three times as many cybercafés as there are libraries and telecenters combined. This numerical predominance of cybercafés in urban areas needs to be taken into account when reading the remainder of the book. Chapter two looks at the kinds of people who use libraries, telecenters and cybercafés: users are mostly young people under 35. They generally include both men and women, with some variations across countries and across venues, and almost always users have some formal education, they come from lower and middle-income levels, and they are living in urban areas. Chapter three looks at the importance of the people who help users in public access venues: owners, employees or volunteers that help users identify, find, and use the information they need. We call these intermediaries between people and information “infomediaries,” and we analyze their critical role in the success of the public access venues. 

Chapters four and five discuss users’ perceptions of public access venues. When analyzing trust, in chapter four, we describe safety and security, relevance, reputation, and “cool” as factors that affect users perceptions and preferences to visit one venue over another.  This is followed, in chapter five, by a discussion of the role of fees for service, and how these fees influence the use of public access computers in the countries we studied. Users’ perceptions of relevance of content, and users’ perceptions of the disposition of the operators to help them, play a far more important role than the existence of user fees. In other words, free access to services does not appear to be a determinant factor driving users to public access computing venues.
Chapter six goes on to analyze the experience of public access computing from a gender perspective, and identifies benefits and barriers that affect women in particular in their use of information and communication technologies. Chapter seven discusses specific challenges libraries faced in terms of broad use of digital technologies, while chapter eight analyzes strategies for understanding and better meeting the information needs of the populations served by public access computing initiatives.
Chapter nine offers a synthesis of factors that contribute to the success of public access computing in the countries we studied. These success factors include (1) understanding and taking care of local needs first; (2) building alliances with other venues; (3) collaborating with other media and community services; (4) strengthening sustainability; and (5) training infomediaries and users in digital literacy.

Finally, chapter ten describes the research methods employed in this large-scale international study. It describes the process to select the 25 countries included, the conceptual framework employed in the study, the data collection tools and methods, the way data was analyzed, and the mechanisms used to strengthen data quality and credibility of findings. We also offer some lessons we learned in conducting large-scale, collaborative research projects of this nature.

Part II: Public Access ICT in each country
Part II of this book offers detailed descriptions and analyses of the public access computing landscape in each of the 25 countries studied, grouped by geographic region: Latin America and the Caribbean (including Argentina, Brazil, Costa Rica, Colombia, Dominican Republic, Ecuador, Honduras, and Peru); Asia and Eastern Europe (including Bangladesh, Nepal, Philippines, Malaysia, Indonesia, Kazakhstan, Kyrgyzstan, Mongolia, Moldova, Georgia, and Sri Lanka); and Africa and the Middle East (Algeria, Egypt, Namibia, South Africa, Turkey, and Uganda).
This publication is based on research funded by the Bill & Melinda Gates Foundation. The findings and conclusions contained within are those of the authors and do not necessarily reflect positions or policies of the Bill & Melinda Gates Foundation.  This work was only possible thanks to the dedication of many people: research teams in each country that contributed ideas, conducted fieldwork, and produced fantastic results. Faculty, researchers, and students at the iSchool and the Technology & Social Change Group (TASCHA) revised, organized, and analyzed large amounts of mostly qualitative data. Peers and colleagues offered precious feedback and guidance to help strengthen the analysis and results. But most importantly, we thank the people who use computers in public access facilities around the world: without their input and knowledge, this research would not exist. We want to share these results with the hope that we will contribute to improving the quality of life of the marginalized sectors of society, those who use public access computing as a lifeline that connects them to what they need in the information society.

Ricardo Gomez
Seattle, Washington, USA
Nov 2007- Nov 2010