Managing IT Human Resources: Considerations for Organizations and Personnel

Managing IT Human Resources: Considerations for Organizations and Personnel

Jerry Luftman (Stevens Institute of Technology, USA)
Release Date: April, 2011|Copyright: © 2011 |Pages: 424
DOI: 10.4018/978-1-60960-535-3
ISBN13: 9781609605353|ISBN10: 1609605357|EISBN13: 9781609605360
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Description & Coverage

Today, new skills are required to compete in a global economy where organizations have new alternatives to choose from. In the next ten years as baby boomers retire, even more opportunities will become available. Finding IT professionals with specific skills is no easy feat. Today’s job skills require not only strong technical skills, but also excellent business, industry, communication, marketing and negotiating abilities.

Managing IT Human Resources: Considerations for Organizations and Personnel provides a comprehensive presentation of current and emerging perspectives focusing on all aspects of managing IT HR from the view of both practitioners and academics located around the globe. It will focus on the results of recent research (from leading practitioners and academics) and their implications to IT human resource considerations. It presents what IT professionals are seeking in a position, characteristics of the IT environment that contributes to the HR complexity, the retention of IT talent, stress in the workplace, IT career development, and the impact of IT outsourcing.


The many academic areas covered in this publication include, but are not limited to:

  • Careers in IT
  • Current perspective of IT HR
  • Future perspective of IT HR
  • Hiring IT professionals
  • Historical perspective of IT HR
  • Impact of IT outsourcing
  • IT professional associations
  • Morals, ethics, and social considerations
  • Preparing IT professionals (skills & competencies)
  • Retaining IT professionals
Reviews & Statements

"Wow - This book provides a global perspective on IT HR issues for the coming decade. As IT pervades all aspects of business and society, HR organizations must adapt and this book provides a much needed guide for practitioners and researchers."

– Dr. James C. Spohrer, IBM Almaden Research Center, USA

This book provides an important contribution to education and re-skilling of the CIO for the 21st century. Any CIO who aspires to a business leader and change agent, must master the people aspect of their role or be doomed to remain in the engine room.
It has been said that there are three legs to CIO's 'knowledge stool': technology, business, and people. The first is universally understood and there have been great advances in IT leaders developing their business experience and acumen. However, far too many of us are more comfortable working with things rather than with and through people. That has to change if we are really are going to make the sort of contribution that our companies, and society, needs. This book is an outstanding way to learn, refresh or re-enforce those skills, and successfully balances real work experience with current research and leading academic thinking.

– Peter Whatnell, Sunoco, USA

As a global CIO, I regard the management of our IT human resources as the most rewarding as well as the most challenging aspect of my job. Without expert help, such as found in this book, my ability to make important human capital resourcing and deployment decisions is likely to suffer from limited thinking and perspective. As a member of the 'baby boom' generation, I find myself managing through an accelerating retirement-turnover-succession cycle that will persist well into the next decade. Combine this with the challenges of: finding replacement talent; optimizing global sourcing; and acquiring people who possess the adaptive behaviors and skills necessary in our always-on world, and you understand the 'must have' nature of this text.
The topics covered by this book, such as IT talent requirements in the 21st Century, all aspects of Recruiting 2.0, and understanding the new generation of IT professionals, speak directly to my current agenda and challenges. However much the world is changing, the book reminds us of what remains constant, by covering topics including: Building Great Talent and Effective Teams, Aligning business and technology as a Leadership imperative. Importantly, the book presents case studies illustrating the best people practices of IT leaders in providing an excellent balance of challenge, reward and quality work life. I consider this book an essential tool for today's IT executives and leaders.

– Warren C. Fristensky, John Wiley & Sons, Inc, USA

The past decade has shown enormous changes in how we run and govern IT. Also the role of the CIO has transformed. Under the influence of technological and societal change, the role of the IT organization will diminish in the years to come where the role of IT will increase even more. Cloud Computing and consumerization in IT will change the way we will think about architecture, governance, service management, collaboration and communication and ultimately our thinking about business IT alignment.
However one of the areas that we will need to change most drastically is competences in IT. In a globalized world with the next generation knocking on the doors of organizations, retained and developing knowledge to survive will be vital. This book will prove to be one of the leading publications and a must read for future oriented IT executives and managers. It is a beautiful mix of topics, some driven by organizational needs, some by generational developments and some by the technological push.

– Dr. Herman E. van Bolhuis, bITa Center, The Netherlands

The extensive real world research that is incorporated into Luftman's work make it an invaluable resource for IT practitioners and leaders. To me the most valuable insight provided by Managing IT Human Resources" is that it is an extremely timely topic that provides the holistic analysis of the IT human resource discipline that is critical to an Information Technology organization if it strives to 1) Escape Outsourcing and 2) Be a Business enabler.
The insights on relevant topics such as "The four characteristics of the new generations of IT professionals" is invaluable to Old Guard IT leaders, such as myself, who have limited understanding of the goals and objectives of these generations which is critical to developing corporate hiring and retention strategies."

– John J Tugman, EPS Network Solutions, USA

This book offers a current research and practical based assessment of Human Resource Management (HRM) for Information Management (IM). The assessment is comprehensive and it offers a framework to organize/ categorize IM HRM. Based on this framework, Luftman explains the key considerations necessary for success in sourcing, building, retaining and motivating IM organizations to support and lead their businesses. Additionally, Luftman collaborated with experts and had them write their respective areas of the framework. This is a book developed by experts in their field and it is highly creditable.
In short, this book is a must read for IM leaders, future IM leaders and their HRM staffs. I highly recommend this book to new comers and seasoned veterans. I plan to buy a copy for everyone on my staff!

– Bob MacTaggart, Leviton Manufacturing Company

A must read for CIO's, CTO's, and HR professionals, this timely book recognizes that new and different methods will be necessary for companies to meet the emerging challenges of hiring, developing, and retaining IT talent. As the economy goes into high gear, IT resources will once again be at a premium.
The book addresses the problem completely and provides both strategic and tactical solutions that are practical and well referenced. The arguments are always backed up by the latest research and real organizational case studies. The writing is straight forward and to the point. It will make a great desk top reference.

– Roy S. Nicolosi, Verisk Analytics Inc., USA

This book combines comprehensive research with a wealth of practical experience gained by IT leaders. A must read for leaders seeking to enable their organizations to respond and excel in a rapidly changing business environment.

– Ralph Schonenbach, Trestle Group, Germany

This is a comprehensive book on one of the key factors for the success of Information Technology in realizing business strategies: the human capital!
It offers a complete perspective on contemporary research, trends and insights for recruiting, developing, and retaining IT professionals that can make a significant difference for the success of an organization.In this exciting new era of changing business models, with challenges in outsourcing and offshoring, this book transforms the already revolutionary concept of peopleware" of the last century into a professional view of human management in IT for the next century."

– Peter Vruggink, Logica, The Netherlands

Successful businesses of all kinds have one common denominator - the ability to attract, develop, and retain top talent. This is never more true than in the field of Information Technology (IT) where top-drawer talent properly applied to solving business problems differentiates the winners from the also-rans, and the consequences of decisions relating to IT talent have significant ramifications for the ability of companies to compete effectively in their marketplace.
Dr. Luftman and his colleagues who have collaborated together on this essential guide are all experienced IT professionals with many years of experience in IT and industry. The collective wisdom they have chosen to share should make this book essential reading for managers at all levels and in all fields, and their expertise is particularly applicable to IT professionals. I highly recommend this guide to those of us in IT and other fields who work with and manage people - and that means just about all of us!

– Ed Trainor, Amtrak, USA

Technology, sourcing policies and business strategy are highly dynamic and regularly ask new questions about the management of IT talent. This book is comprehensive, right up to date and draws on evidence and hard won insights from the latest academic research, and senior practitioner experiences. I highly recommend it.

– Leslie Willcocks, London School of Economics and Political Science, UK

Recruiting, retaining and developing talent has never been as complex, or as important, as it is now. This area is literally a battleground, with professional services organizations, technology vendors and the companies they serve competing for the best and brightest. Doctor Luftman has provided leaders in IT with an approachable handbook that should be read and embraced for its insightful, succinct, illuminating and actionable advice. I wouldn't go into this battle without it!

– Frank Wander, Guardian Life Insurance Company, USA
Table of Contents
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Editor/Author Biographies
Jerry N. Luftman, Ph.D. is a Professor at the Wesley J. Howe School of Technology Management of Stevens Institute of Technology. He also serves as Executive Director, for Information Systems Programs at Stevens. After a notable twenty-three year career with IBM, and over fifteen years at Stevens, Dr. Luftman’s experience combines the strengths of practitioner, consultant, and academic. His career with IBM included strategic positions in management (IT and consulting), management consulting, Information Systems, marketing, and executive education. As a practitioner, he held several positions in IT, including a CIO. Dr. Luftman is frequently called upon as an executive mentor and coach. He has authored or co-authored over a fourteen books and dozens of articles that address areas for improving IT resources.
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Editorial Advisory Board
  • Jerry Luftman, Stevens Institute of Technology, USA
  • Christine Bullen, Stevens Institute of Technology, USA
  • Thomas Abraham, Kean University, USA
  • Benn Konsynski, Emory University, USA
  • Vijay Agrawal, University of Nebraska-Kearney, USA
  • Vipin Agrawal, California State University-Fullerton, USA
  • Allen Taylor, University of Nebraska-Kearney, USA
  • Frank Tenkorang, University of Nebraska-Kearney, USA
  • Phil Schneidermeyer, Heidrick & Struggles, USA
  • Jo Ellen Moore, Southern Illinois University-Edwardsville, USA
  • Clay Williams, Southern Illinois University-Edwardsville, USA
  • Jo Ann Starkweather, Northeastern State University, USA
  • Deborah Stevenson, Northeastern State University, USA
  • Derek Sedlack, Nova Southeastern University, USA
  • Anna Frazzetto, Harvey Nash, USA
  • Kristen Lamoreaux, SIM Women, USA
  • Dibi Varghese, Credit Suisse, USA
  • Gina Maria Pipoli, Universidad del Pacifico, Peru
  • Rosa Maria Fuchs, Universidad del Pacifico, Peru
  • Jannie Buitenhuis, NOTIF, The Netherlands
  • Deepak Khanzanchi, University of Nebraska-Omaha, USA
  • Dawn Owens, University of Nebraska-Omaha, USA
  • Cesar Akira Yokomizo, Fundacao Getulio Vargas/University of Sao Paulo, Brazil
  • Lina Eiko Nakata, University of Sao Paulo, Brazil
  • Ricardo Colomo-Palacios, Universidad Carlos III de Madrid, Spain
  • Angel Garcia Crespo, Universidad Carlos III de Madrid, Spain
  • Adrian Hernandez Lopez, Universidad Carlos III de Madrid, Spain
  • Fernando Cabezas-Isla, Universidad Carlos III de Madrid, Spain
  • Marianne Broadbent, EWK International, Australia
  • Mary Jo Greil, Carson Greil Group, LLC, USA
  • Elaine Millam, WorkWise Coaching & Consulting, USA
  • John Stevenson, JG Stevenson Associates, USA
  • John Oglesby, Buckman Laboratories, USA
  • Lisa Meisenbacher, ADP, USA
  • Donald Brown, Prudential, USA
  • Angela Brodbeck, Escola de Administracao/UFRGS, Brazil
  • Henrique Brodbeck, Instituto de Informatica/UFRGS, Brazil
  • Andreas Eckhardt, Goethe University Frankfurt, Germany
  • Wolfgang Brickwedde, ICR Institute for Competitive Recruiting, Germany
  • Sven Laumer, Bamberg University, Germany
  • Tim Weitzel, Bamberg University, Germany
  • Jim Spohrer, IBM, USA
  • Harvey Koeppel, IBM, USA
  • Paul Gray, Claremont University, USA
  • Martin Santana, ESAN University, Peru
  • Ed Trainor, Amtrak, USA