Operations and Service Management: Concepts, Methodologies, Tools, and Applications (3 Volumes)

Operations and Service Management: Concepts, Methodologies, Tools, and Applications (3 Volumes)

Indexed In: SCOPUS
Release Date: November, 2017|Copyright: © 2018 |Pages: 1780
DOI: 10.4018/978-1-5225-3909-4
ISBN13: 9781522539094|ISBN10: 1522539093|EISBN13: 9781522539100
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Description & Coverage
Description:

Organizations of all types are consistently working on new initiatives, product lines, and workflows as a way to remain competitive in the modern business environment. No matter the type of project at hand, employing the best methods for effective execution and timely completion of the task is essential to business success.

Operations and Service Management: Concepts, Methodologies, Tools, and Applications is a comprehensive reference source for the latest research on business operations and production processes. It examines the need for a customer focus and highlights a range of pertinent topics such as financial performance measures, human resource development, and business analytics, this multi-volume book is ideally designed for managers, professionals, students, researchers, and academics interested in operations and service management.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

  • Business Analytics
  • Business Ethics
  • Business Information Systems
  • Financial Performance Measures
  • Human Resource Development
  • Management Models
  • Managerial Communications
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Information Resources Management Association (IRMA) is a research-based professional organization dedicated to advancing the concepts and practices of information resources management in modern organizations. IRMA's primary purpose is to promote the understanding, development and practice of managing information resources as key enterprise assets among IRM/IT professionals. IRMA brings together researchers, practitioners, academicians, and policy makers in information technology management from over 50 countries.
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